Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

1.1 Personal Information

This may include:

• Name, email address, and contact information
• Payment and billing information
• Account credentials and authentication data
• Profile information and preferences
• Communication history and support tickets

1.2 Usage and Analytics Data

We automatically collect:

• Device information and IP addresses
• Browser type and version
• Pages visited and time spent on our platform
• Search queries and product research activities
• Error logs and performance data
• Cookies and similar tracking technologies

1.3 Third-Party Data Sources

We may collect data from third-party sources including but not limited to:

• Social media platforms (if you connect your accounts)
• Payment processors and financial institutions
• Analytics and advertising partners
• Public databases and market data providers
• E-commerce platforms and marketplaces
• Product review and rating websites
• Competitive intelligence services
• Market research and industry databases

1.4 External Data Sources and Scrapers

Our platform utilizes external data sources and automated data collection methods to provide comprehensive product research insights:

• Public Data Scraping: We collect publicly available product information, pricing data, and market trends from various e-commerce platforms
• API Integrations: We integrate with third-party APIs to gather real-time market data and product analytics
• Web Crawlers: Our automated systems crawl publicly accessible websites to collect product listings, reviews, and competitive information
• Data Aggregation: We aggregate data from multiple sources to provide comprehensive market insights
• Real-time Monitoring: Our systems continuously monitor market changes and update our database accordingly

Data Collection Compliance: All external data collection is performed in compliance with applicable laws, website terms of service, and robots.txt protocols. We respect rate limits and implement appropriate delays between requests.

Data Processing: Collected data is processed, cleaned, and analyzed to provide meaningful insights while respecting intellectual property rights and privacy concerns.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our product research services
• Process payments and manage subscriptions
• Send you important updates, notifications, and service announcements
• Improve our services, algorithms, and user experience
• Respond to your questions, support requests, and feedback
• Analyze usage patterns and optimize platform performance
• Prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms
• Provide personalized product recommendations and insights
• Conduct research and development to enhance our AI capabilities

2.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To provide our services and fulfill our obligations
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

3.1 Service Providers and Partners

We may share your information with:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and marketing service providers
• Customer support and communication platforms
• Data processing and AI service providers
• Security and fraud prevention services
• External data providers and market intelligence services
• E-commerce platform APIs and data aggregators

3.2 Payment Processing and Stripe

Secure Payment Processing: We use Stripe, a PCI DSS Level 1 certified payment processor, to securely handle all payment transactions. When you make a payment:

• Payment information is encrypted and transmitted directly to Stripe
• We do not store your full credit card details on our servers
• Stripe handles all payment processing and security compliance
• We only receive confirmation of successful payments and basic billing information
• Stripe's security measures include encryption, fraud detection, and compliance with international security standards

Stripe's Privacy Policy: Stripe's collection and use of your payment information is governed by their privacy policy, which you can review at https://stripe.com/privacy.

Billing Information: We may store basic billing information (such as billing address and payment history) for customer service and accounting purposes, but sensitive payment details are handled exclusively by Stripe.

3.3 Legal and Regulatory Requirements

We may disclose your information when required by law, including:

• In response to lawful requests from government authorities
• To comply with court orders or legal proceedings
• To protect our rights, property, or safety
• To investigate potential violations of our terms
• To prevent fraud, abuse, or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security and Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Security Measures

We employ industry-standard security practices including:

• Encryption of data in transit and at rest
• Multi-factor authentication and secure login procedures
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure data centers with physical and digital security
• Regular backups and disaster recovery procedures

4.2 Data Breach Response

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Investigate the incident and take corrective action
• Cooperate with law enforcement if necessary
• Provide guidance on protective measures users can take

4.3 Your Security Responsibilities

You are responsible for maintaining the security of your account by using strong passwords, not sharing your credentials, and promptly reporting any suspicious activity.

5. Service Disclaimer

Important: Ecomscope is a product research tool designed to assist sellers in making informed decisions when selling products on Amazon. Our platform provides data analysis, market insights, and AI-powered recommendations to help with product research and market analysis.

No Profit Guarantees: Ecomscope does not guarantee profits, sales, or business success. Success in e-commerce depends on numerous factors including but not limited to market conditions, competition, pricing strategy, product quality, marketing efforts, customer service, and overall business execution.

User Responsibility: All business decisions, including product selection, pricing, marketing strategies, and operational decisions, remain the sole responsibility of the user. Ecomscope provides tools and data to assist in decision-making, but users must exercise their own judgment and due diligence.

6. Cookies, Tracking, and Analytics

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns.

6.1 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how visitors interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and platform performance

6.2 Third-Party Analytics

We use third-party analytics services to help us understand how users interact with our platform. These services may collect information about your device, location, and usage patterns.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

7. Your Privacy Rights

You have the right to:

• Access your personal information and receive a copy of your data
• Update, correct, or modify your personal information
• Request deletion of your personal data (subject to legal requirements)
• Opt out of marketing communications and promotional emails
• Export your data in a portable format
• Restrict or object to certain types of processing
• Withdraw consent for data processing where applicable
• Lodge a complaint with relevant data protection authorities

7.1 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@ecomscope.ai. We will respond to your request within 30 days.

7.2 Verification

We may need to verify your identity before processing certain requests to protect your privacy and security.

8. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

8.1 Retention Periods

We retain different types of data for different periods:

• Account Data: Retained while your account is active and for 7 years after deactivation
• Payment Information: Retained for 7 years for tax and accounting purposes
• Usage Analytics: Retained for 2 years for service improvement
• Support Communications: Retained for 3 years for quality assurance
• Marketing Data: Retained until you opt out or for 2 years, whichever is earlier

8.2 Data Deletion

Upon account deletion or data deletion requests, we will:

• Delete personal information from our active systems
• Remove data from backups within 30 days
• Retain certain information as required by law
• Provide confirmation of deletion upon request

8.3 Legal Requirements

We may retain certain information longer than specified above to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights and safety.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.

Data Transfer Safeguards: When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

Your Rights: You have the right to be informed about international transfers of your data and to request information about the safeguards in place.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove such information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Continued Use: Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: